A Lesson in Customer Service

Today I drove up to The Quilt Patch in Tecumseh, Michigan for a “Sew In”.  The shop opened its classroom space to anyone that wanted to come and sew for the day.  Since I didn’t go to retreat, I decided to give it a try.


I have to say I was pleasantly surprised.  The shop provided all the ironing stations and multiple outlet strips at each set of tables.  The room had good light.  I took a small lamp to set by my machine, but I didn’t need it.  Each person had at least a table of space.  One person coordinated ordering lunch from a nearby restaurant.


The space was great, but it was nothing compared to the personal service offered by shop owner Kathy Seal.  She spent the first few hours helping people with their quilt projects and answering questions.  If she knew a faster or easier way to do something, she was right there sharing it.  If someone needed more fabric or some other notion, she went upstairs to the shop and brought it down to whoever needed it.  The woman across from me was short four 2.5” x 6” rectangles of blue fabric, and Kathy went upstairs, found an almost match, cut the pieces, and brought them down to her.  No joke.


If you forget a mat or rotary cutter, Kathy loans you one from the shop.  If your sewing machine breaks while you’re there, she’ll loan you one of those too.


Today’s sew-in was a one day deal tied to the Thanksgiving holiday, but the shop does have UFO Club the second Friday and Saturday of every month from 10:30 am to 7:00 pm.  The cost to come and sew all day is $5.  They are also offering a Holiday Quilt Camp the week between Christmas and New Year’s, from 10:00 am to 5:00 pm.  The cost is $5 per day and each day includes a pattern demo.

With winter weather coming, I know I won’t attend UFO Club every month, but this is definitely a keeper. 

For the record, I have no affiliation with The Quilt Patch, just an impressed customer.

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